Shipping & Returns
Returns & Refund Policy
Last Updated: March 30, 2025
At Everly, we want you to love every purchase. If you're not completely satisfied with your order, please review our Returns & Refund Policy below.
For Orders Placed On or After March 30, 2025
Returns for Store Credit
We gladly accept returns for store credit under the following conditions.
Eligibility
Return requests must be submitted within 14 days of the delivery date to qualify for store credit.
Condition of Returned Items
All returned items must be:
- Unused
- In new condition
- Returned in their original packaging
- Include all original tags, labels, and accessories
Items that show signs of wear, damage, alterations, or missing packaging cannot be accepted.
How to Start a Return
To request a return, please contact our Customer Support team at:
Please include:
- Your order number
- The item(s) you wish to return
Once approved, we will provide you with a prepaid return shipping label.
Store Credit
After your returned item has been received and inspected, store credit equal to the purchase price of the returned item(s) will be issued to your account.
Store credit can be used toward any future purchase at Everly.
Exceptions
The following items are not eligible for return:
- Sale items
- Gift cards
- Personalized or custom-made products
Please note that all items must be returned in their original packaging. Returns received without the original packaging or with damaged packaging will not qualify for store credit.
Exchanges
If you would like a different size or color, we recommend returning the original item for store credit and placing a new order.
Non-Returnable Products
For hygiene and safety reasons, certain products, including jewelry, are non-returnable.
Multiple Returns
Free return shipping is available for your first approved return request only.
Any additional return shipping costs after the first return will be the responsibility of the customer.
Questions
If you have any questions regarding our Returns Policy, please contact us at:
For Orders Placed Before March 30, 2025
Orders placed before March 30, 2025 are covered by the return policy below.
You have 30 days from the delivery date to request a refund or replacement.
To begin your return, please contact:
To qualify for a refund, your item must be:
- Unopened
- Unused
- In perfect resellable condition
Approved refunds are subject to a 20% restocking fee.
Items that do not meet these conditions will not qualify for a refund.
Orders refused at delivery are not eligible for a refund and must follow the standard return procedure.
Return Shipping
Customers are responsible for all return shipping costs.
Everly is not responsible for returns resulting from customer error or carrier-related issues, including but not limited to:
- Incorrect product selection
- Incorrect shipping information provided at checkout
- Change of mind
Return Instructions
Before returning any item, please email:
Include your order number.
Our Customer Support team will provide the appropriate return instructions, including the correct warehouse address.
Returns sent without prior authorization may not qualify for a refund.
Returns sent directly to the shipping address shown on the original package will not be accepted unless previously approved by our Returns Team.
Manufacturing Defects
If your product arrives with a manufacturing defect, we will gladly replace it.
Please email:
Include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the defect
Our Customer Support team will assist you with the replacement process.
Refund Processing
Once your return has been received and inspected by our Quality Assurance team, your refund will be processed.
Please allow up to 7 business days for the refund to appear, depending on your payment provider or bank.
Return requests submitted more than 30 days after delivery cannot be accepted.
Unfortunately, once this period has expired, we are unable to offer refunds or replacements.
Exchanges
We do not currently offer exchanges.
Processing Time
Orders are generally processed within 1–3 business days.
Processing includes:
- Order verification
- Quality inspection
- Packaging
- Shipment preparation
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please Note
- Shipping times are estimates and cannot be guaranteed.
- Tracking information may take 3–5 business days to update after shipment.
- In some cases, carriers may mark a package as delivered before it reaches your mailbox. Please allow an additional 2 business days before contacting us.
Separate Shipments
If your order contains multiple items, they may be shipped separately depending on warehouse availability and inventory.
As a result, you may receive multiple tracking numbers and your items may arrive on different dates.
This allows us to deliver your order as quickly as possible.
If a shipment is lost due to circumstances beyond our control, a replacement order will be shipped to the original shipping address provided during checkout.
Order Changes
Once an order has been placed, it cannot be modified.
We begin processing orders as quickly as possible to ensure fast delivery.
Missing Orders
If your tracking information shows that your package has been delivered but you cannot locate it, please contact us at:
Include:
- Your order number
- Confirmation of your shipping address
Please note that if the address provided does not match the address entered during checkout, we are unable to offer a replacement or refund.
Defective Orders
If your order arrives damaged or defective, please contact us within 30 days of delivery.
Email:
Please include clear photos or videos showing the issue.
Defective products qualify for a replacement in accordance with our Returns Policy.
Order Payments
Unless otherwise stated at checkout, all payments are processed in USD.
If your local currency is displayed during checkout, your payment will be processed in that currency. Please verify the currency before completing your purchase.